Axonto

Real work situations, explained step by step.

Every lesson starts from a situation students will meet on the job: a guest at reception, a machine to set up, a patient to assist. Procedure first, theory where it helps.

Talk about a project See the sample module
Learners
Students preparing for a trade, and the teachers who train them
Typical topics
Hospitality and reception, Mechanics and electrical work, Care and social services, Workplace safety for apprentices
Sample module
Checking in a hotel guest
A sample lesson as the learner sees it: an illustration of a receptionist welcoming a guest, the lesson text and an audio player.

01  Topics

What we usually cover

  • 1 Hospitality and reception
  • 2 Mechanics and electrical work
  • 3 Care and social services
  • 4 Workplace safety for apprentices

Any other subject works the same way: from your documents or from a brief.

02  Formats

What works best for these learners

Four illustrated steps of a front-desk task side by side: greeting a guest, checking a document, handing over a key card and pointing the way.

Step-by-step procedures

Illustrated, one action per step.

A tablet on a hotel front desk shows a scenario question with a puzzled guest and three answer buttons, one marked as correct.

Scenario questions

What would you do? Each answer comes with the reason.

Three printed quick reference cards with simple pictograms of a key, a door and a coffee cup, fanned out on a front desk next to a bell.

Quick reference cards

Printable, for the workshop or the front desk.

03  Sample module

Checking in a hotel guest

Demo available in Another language? Contact us
  1. 1

    Welcoming the guest

    The first ten seconds set the tone for the whole stay. Look up from the screen, smile, and greet the guest before you do anything else. Say good afternoon and welcome. If someone is waiting behind, make eye contact and say you will be with them shortly. Then ask for the guest's name, and use it once.

    Narration, 0:21
    A hotel receptionist in a teal jacket greets a smiling traveller with a small suitcase at a wooden front desk.
  2. 2

    Checking ID documents correctly

    Ask for a valid photo ID for every adult in the room. Check that the document has not expired and that the photo matches the person in front of you. Compare the name with the booking. Hold the document only as long as you need, scan it as your hotel procedure requires, and hand it back at once.

    Narration, 0:19
    A hotel receptionist holds up an identity card to check it while a guest waits at the desk with a passport in hand.
  3. 3

    Explaining the room and the services

    Walk the guest through three things: the floor and room number, the breakfast hours, and the wifi. Hand over the key cards and point to the lift. Write the room number on the key card sleeve instead of saying it aloud when others are listening. Finish by offering help with the luggage.

    Narration, 0:18
    A hotel receptionist hands a key card in a paper sleeve to a guest and gestures towards the lifts in the lobby.
  4. 4

    Scenario: the booking is missing

    The guest says they booked, but you cannot find the reservation. Stay calm, and never say the booking does not exist. Check the spelling of the name, the arrival date and the booking website. Ask to see the confirmation email. If it is still missing, call your supervisor and offer the guest a seat while you sort it out.

    Narration, 0:21
    A hotel receptionist looks thoughtfully at her computer while a guest waits in an armchair and a supervisor walks over to help.

Demos for other sectors

Tell us what your people need to learn.

A 30 minute call is enough to understand whether it fits, and to give you a scope and a price for a pilot module.

Company
ITALIO SRL
Via Emilia Ospizio 16, 42122 Reggio Emilia (RE), Italy