Product and service training for every store and every new hire.

New collections, service standards and store procedures, turned into short lessons staff can finish on a phone before a shift. Updates reach every store at once.

Talk about a project See the sample module

Learners: Store staff, contact centre agents and franchise partners
Typical topics: Product knowledge for new collections, Service standards and difficult conversations, Returns, payments and store procedures, Training for franchise and partner stores
Sample module: Handling a complaint at the till

A finished lesson as the learner sees it: illustration of a customer at the till, lesson text and an audio player.

01 Topics

What we usually cover

1 Product knowledge for new collections
2 Service standards and difficult conversations
3 Returns, payments and store procedures
4 Training for franchise and partner stores

Any other subject works the same way: from your documents or from a brief.

02 Formats

What works best for these learners

Hands holding a phone that shows a lesson with an illustration, lines of text and a play button.

Mobile lessons

A few minutes each, designed for a phone screen.

Two shop colleagues practise a customer conversation across a counter, with empty speech bubbles above them.

Role-play scenarios

Customer conversations with the best answer explained.

Product cards

Images and the key points to tell a customer.

03 Sample module

Handling a complaint at the till

Demo available in Another language? Contact us

1
Listen first: what the customer needs

A customer comes to the till with a faulty kettle and a raised voice. Do not explain yet. Let them finish, nod, and keep your hands still. Then say the problem back in your own words and ask if you understood it right. People calm down once they feel heard, and you learn what they really want.

Narration, 0:20
2
What you can offer, and when to call a manager

Once you understand the problem, say what you can do before what you cannot. Offer a repair, a replacement or a refund, whichever the store policy allows. If the customer asks for more than you may give, say so kindly and call the manager. Stay with the customer while you wait.

Narration, 0:20
3
Returns and refunds by the rules

Returns follow the store rules, and the rules are the same for everyone. Check the item, the receipt and the date. Most unused items can be returned within thirty days, and the money goes back to the original payment method. Never promise a refund before you have checked, and always hand over the printed confirmation.

Narration, 0:21
4
Scenario: the receipt is missing

A customer wants to return a jacket but cannot find the receipt. Do not refuse at once. Ask if they paid by card, and look for the sale in the system. If you find it, continue as usual. If not, offer store credit as the policy says, or call the manager.

Narration, 0:18