Axonto

Clear answers for citizens, ready for the website, the lobby screen and the counter.

Opening hours, how to apply for a certificate, what goes in which bin: the questions a town hall answers every day, turned into short videos and cards that citizens can watch at home and staff can point to at the counter. One reviewed answer, everywhere.

Talk about a project See the sample module
Learners
Citizens, and the municipal staff who answer them at the counter and on the phone
Typical topics
Opening hours and where to go, Municipal services and how to apply, Waste collection and recycling rules, Notices, works and emergencies
Sample module
Your town hall: hours, services and waste
A finished lesson as the learner sees it: illustration of a town hall, lesson text and an audio player.

01  Topics

What we usually cover

  • 1 Opening hours and where to go
  • 2 Municipal services and how to apply
  • 3 Waste collection and recycling rules
  • 4 Notices, works and emergencies

Any other subject works the same way: from your documents or from a brief.

02  Formats

What works best for these learners

A laptop and a phone side by side, both showing an explainer video with a large play button.

Explainer videos

One service or one rule per video, narrated and captioned.

Five calendar cards fanned on a table, each with a grid and coloured dots for one of the five bins.

Calendar cards

Collection days and opening hours, to print or to read on a phone.

A staff member behind a municipal counter hands a printed leaflet to a citizen, with a clipboard and a stack of leaflets on the counter.

Counter guide

For staff: what to ask, what to hand over, what to say when the answer is no.

03  Sample module

Your town hall: hours, services and waste

Demo available in Another language? Contact us
  1. 1

    When and where to go

    The town hall is open Monday to Friday, from eight thirty to one o'clock. On Tuesday and Thursday it also opens in the afternoon, from three to five thirty. It is closed at weekends. The registry office works by appointment only, so book your slot online before you come. Bring an identity document, and arrive a few minutes early.

    Narration, 0:23
    The front of a small town hall with a clock tower, as a few residents walk up the steps to the entrance.
  2. 2

    Asking for a certificate online

    You can ask for a certificate without leaving home, in four steps. First, sign in with your digital ID. Second, choose the certificate you need. Third, pay the fee, if there is one. Fourth, download the PDF. Before you send the request, check your name, date of birth and address. A small mistake can mean a new request.

    Narration, 0:24
    A woman at a kitchen table uses a laptop showing a simple web form, with a cup of tea beside her.
  3. 3

    What goes in which bin

    Five bins, five colours. Blue is for paper and cardboard. Yellow is for plastic bottles and metal cans, rinsed and flattened. Green is for glass. Brown is for food scraps. Grey is for everything else, and only that. If you are not sure, check the card on the lid, or ask the town hall.

    Narration, 0:22
    Five wheelie bins in a row on a street: blue, yellow, green, brown and grey.
  4. 4

    Bulky waste and the recycling centre

    A sofa or a wardrobe does not go in a bin. Book the free pickup by phone or on the town hall website, and put the item at the kerb the evening before. Or take it yourself to the recycling centre, open Wednesday and Saturday mornings. Bring your waste card, and unload where the staff show you.

    Narration, 0:20
    An old sofa and a wardrobe on the pavement beside the gate of a recycling centre.

Demos for other sectors

Tell us what your people need to learn.

A 30 minute call is enough to understand whether it fits, and to give you a scope and a price for a pilot module.

Company
ITALIO SRL
Via Emilia Ospizio 16, 42122 Reggio Emilia (RE), Italy